FAQ's

Care and Handling of Polymer Clay Jewelry

• Gold plated jewelry components require little more care. The gold plating protects the brass/ stainless steel beneath it from tarnishing, but over time, the gold itself will begin to fade and rub off.

• Keep away from salt, water, sweat, high humidity, chemicals such as perfumes and cleaners.

• Store polymer clay jewelry separately (from metal jewelry or sharp objects) to avoid scratches, especially for pieces with intricate details that could break.

• Well cured polymer clay jewelry has slight flexibility, but please do not try to bend your earrings as this could cause damage or break them.

• Raw brass components may lose their brightness and get dull overtime if exposed to water and oils from the skin, but can be cleaned with a soft jewelry cloth or tarnish remover.

• Use soft clean makeup brush to wipe any dust from the intricate details such as flowers. Use a soft damp cloth or Q-tip to clean the plain surface of the polymer clay jewelry.

Shipping Policy

All orders are processed within 3-7 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification when your order has shipped. Please notice that the processing time does not include shipping time. Once the order has been sent the shipping time depends on the courier services.

***Processing time for pre-orders varies and will be included in their listings.***

Shipping to Canada:

Fully tracked and insured: $15

Untracked Standard Oversized Letter Mail: $4

If you choose Untracked Standard Shipping, once your order has been handed over to post office Flawsome Petals is no longer responsible for undelivered or lost mail. You can upgrade to express shipping with tracking and insurance for $15, select this option at checkout.

International Shipping: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Flawsome Petals is not responsible for these charges if they are applied and are your responsibility as the customer.

If you decide to refuse delivery, your order amount will be refunded once the package is returned to me, but the shipping cost will not be included. As a small business owner, I unfortunately have zero control over the cost of postage or VAT fees and am not responsible for the cost at any point of sale/refund.

Shipping to United States: We offer flat rate shipping to the United Sates for 12$.

We also ship to Australia, New Zealand, United Kingdom. Shipping charges for your order will be calculated and displayed at checkout.

Returns & Exchanges

Due to sanitary reasons, I don’t accept returns or exchanges. All earrings are final sales.

If you have any issue with your order. Please email me at Flawsomepetals@gmail.com within 7 days of delivery.

Kindly read the item description carefully while placing order as no refunds will be made for ordering wrong size of earrings or allergic reaction to components of earrings. I use hypo-allergic surgical steel, gold plated or brass jewellery components but please refer to description of each item individually. Be aware that certain metals such as brass, gold plated components will tarnish over time.

No refunds will be made for products that are damaged due to poor handling like intentionally bending /twisting the pieces or not storing items properly.